Website Privacy Policy
Canada Health Infoway (“Infoway”, “we”, “us”, “our”) is committed to preserving and safeguarding your right to privacy. As part of this commitment, we want you to be fully aware of what happens to the personal information in our custody and control. This Privacy Policy sets out the manner in which we will collect, use, disclose and otherwise manage the personal information we obtain through our websites located at www.infoway-inforoute.ca and knowledge.infoway-inforoute.ca (collectively, the “Websites”).
What personal information do we collect?
We collect personal information when you register for access to certain areas of the Websites, subscribe to our newsletters, or other information you may find of interest, participate in online discussions forums and other interactive features, respond to surveys or questionnaires or send us an e-mail with an inquiry, comment or suggestion.
To register for access to secured portions of the Websites, or to receive our e-mail communications, we may collect your name, mailing address, or e-mail address. We may also request information such as your profession to help us communicate more effectively. Upon any such registration, you may provide us with (or we may assign) a password and/or user name.
We also collect your responses to our online surveys, any submissions to our forums or bulletin boards, and any comments, suggestions and other feedback you provide.
In addition, we may automatically collect general anonymous information related to your use of the Websites, such as the date and time you visit the Websites and the pages you visit on the Website. We may also collect “cookie” information from your browser to identify your computer and provide us with a record of your visits to our Websites. The technology used to gather “cookie” information is provided by the Internet browser you use, and may be turned off by using your browser preference buttons (collectively, the foregoing is referred to as “Usage Data”). If you disable your cookies, you may not be able to access or use certain features of the Websites.
How do we use your personal information?
The personal information you provide us when you register on the Websites or subscribe to our newsletter is used to identify who you are and to provide you with the access to the portion of the Websites and/or send the material requested.
We use aggregated and de-identified survey and feedback information for the purposes of monitoring and improving the use and features of the Website, and for any other specified purposes relating to such survey or request for feedback.
We use Usage Data to help us to understand how the Websites are used (e.g., which pages or sections are most popular and when are the peak activity times). This enables us to provide personalized services and assists us in planning for future improvements to the Websites to better meet our visitors’ needs.
When is your personal information disclosed to third parties?
Except as expressly set out in this Privacy Policy, we will not sell, transfer or otherwise disclose any of your personal information to any third party without your consent.
We must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law or as otherwise required by law.
How do we maintain the security of your personal information?
We will maintain your personal information in secure data storage to safeguard it from unauthorized access, use, copying, modification or disclosure. We will maintain the strict confidentiality of all personal information collected. We will only keep your personal information for as long as it remains necessary or relevant for the purposes stated above or as otherwise required by law.
Third-party links
The Websites may include links to third-party websites from time to time. These linked sites have separate and independent privacy policies. We have no control over such sites and do not have responsibility or liability for the manner in which the organizations that operate such linked sites may collect, use or disclose and otherwise treat your personal information.
Changes to the Privacy Policy
This privacy policy will be updated periodically to reflect any changes to our personal information practices. We will treat your personal information in accordance with the privacy policy in place at the time of collection of such information.
How do you contact us?
If you would like to withdraw your consent for the collection, use and/or disclosure of your personal information, cancel any registrations or subscriptions, correct any of your personal information we have in our possession, or if you have any inquiries or comments about this Privacy Policy, please email us at: privacy@infoway-inforoute.ca, or write to us at:
Chief Privacy Strategist
Canada Health Infoway
1000 Sherbrooke Street West, Suite 1200
Montreal, Quebec H3A 3G4
Infoway’s Privacy Mandate
Canada Health Infoway privacy mandate is to incorporate the protection of personal health information in its activities in accordance with applicable Canadian laws and privacy principles.
The provinces and territories are responsible for health care delivery, privacy legislation and electronic health records solutions within their own geographical areas. To date, each is at various points in developing and implementing legislation and/or policies for the information systems that will make up the electronic health records network.